ABOUT US
Service Charter
Service in the
First Place
We at Medsure insist on first-place service:
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The broker, a licensee, will treat his clients fairly and respectfully and respect their privacy.
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The broker will act to update his clients on how to receive service from him, including ways of communication, working days and reception hours in his office.
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The broker will provide a suitable response to the client's needs, within seven business days from the date of receipt of the customer's request requesting to schedule a meeting with him or to speak with him.
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The broker will maintain effective and available communication with his clients, provide an initial response to every inquiry and provide answers as clear and reasoned as possible. And all this within two business days of receiving the customer's request.
The insurance agent will provide a substantive response within a reasonable time to a customer's request to receive and transfer a certificate or document, as well as to forward a request to the financial institution to perform an action related to the product, all without derogating from other provisions in this regard.
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The insurance agent will provide any document related to the client, which is in his possession by law, including a former client, all within seven business days of receiving the client's request.
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The insurance agent will provide the client who contacted him regarding a claim, information about the client's rights, and will bring to his attention the courses of action available to him in the claim resolution process.